| Phone number to dial | 800-288-2020 |
| Call-back available | YES |
| Call picked up by a real person | YES |
| Department youre calling | Customer Service |
| Call center hours | Mon-Fri 8am-7pm EST |
| Best time to dial | 8:15am |
| Navigate phone maze to a human | Answer question regarding state you are calling from, then 2, then say "I dont have one", then "None of those", then "U-Verse" then more than one", then "No", then "Home". EXISTING CUSTOMERS Call from the phone thats on the account. Press 2, 1, then say "Representative" |
| Average wait | |
| Current wait | 18 |
| Rank (among phone numbers) | 1 |
| Rank (overall) | 1 |
| Alternate methods | phone, chat, email, facebook, web |
| Quality of communication | 63% |
| Quality of help | 84% |
| Customer votes | 7,096 |
| Information last updated | Fri Aug 21 2020 10:00:00 GMT+0000 (Coordinated Universal Time) |